Reservly Terms of Service

Last updated: April 26, 2026 Effective: April 16, 2026

The short version

• This is a contract. By creating an account or using Reservly, you agree to these Terms.
• We're a software platform, not a payment processor. Your customers pay your Stripe or PayPal account directly; we never hold card data.
• You must be 18+ to hold a Reservly account. Reservly is not available to consumers under 18 or to organisations that would need us to process protected health information.
• Subscriptions auto-renew, and you can cancel any time from your dashboard or by emailing support@reservly.io. A 14-day money-back guarantee applies to first subscriptions.
• Disputes go to binding arbitration (JAMS, Wyoming-seated), with class and jury waivers and a small-claims carve-out. Full details in § 19.
• Our liability is capped at 12 months of the fees you paid, or $100, whichever is greater. See § 17.
• Questions: support@reservly.io. Sheridan, Wyoming, USA.

These Terms are a legally binding agreement between you and Reservly. Please read them carefully. If you do not agree, do not use Reservly.

1. Who these Terms apply to

These Terms of Service (the "Terms", "Agreement") govern your access to and use of the Reservly platform and all related websites, applications, and services (the "Service"). They form a binding contract between you and Reservly.

• If you are a business subscriber — someone who creates a Reservly account, uses the dashboard, and accepts bookings from end-user customers — you are a Customer under these Terms. Where you use Reservly on behalf of a company, entity, or organisation, you represent that you have authority to bind that entity, and "you" includes both you and that entity.
• If you are an end user booking through a business's Reservly-hosted page, you are a Visitor (as that term is used in § 7). A more limited set of these Terms applies to your use of the booking flow; the business you booked with is your counterparty for the booking itself.
• If you are simply browsing reservly.io, § 2 (Our service), § 15 (Intellectual property), § 18 (Disclaimers), and § 19 (Dispute resolution) apply to you.

2. Who we are

Reservly (the "Company", "we", "us", "our") is a Wyoming limited liability company. Our legal-notice address is:

Reservly c/o Northwestern Registered Agent Services 30 N Gould St Ste R Sheridan, WY 82801 United States

Email for these Terms: support@reservly.io.

3. The service

Reservly provides software that businesses use to host a booking page, accept bookings, manage staff and availability, sync calendars, process payments (through providers you connect), and communicate with customers. We provide the platform; you provide your bookings.

We may add, remove, or change features over time. We will give reasonable notice of material changes that reduce functionality. Beta features are offered "as-is" and may change or be withdrawn without notice.

3a. Communication Services

3a.1 Email service

As part of the Service, Reservly sends transactional and non-transactional emails on behalf of Businesses to their Customers using the Resend email delivery platform. All transactional emails (booking confirmations, cancellations, reschedule notices) are sent regardless of marketing consent because they are functionally part of the booking contract. Non-transactional emails (reminders, follow-up messages, marketing messages) are sent only to Customers who have not opted out, and marketing messages are sent only to Customers who have given explicit consent at booking time.

Your obligations regarding email: You must configure your booking form accurately, honour Customer unsubscribe requests, and comply with the email-messaging obligations in § 5.8 of the Acceptable Use Policy. You must not use the email feature to send unsolicited bulk email, to import harvested contact lists, or to circumvent unsubscribe requests. If you send commercial electronic messages to Canadian recipients, you must include your full legal name and a valid mailing address in every message, as required by Canada's Anti-Spam Legislation (CASL) s.6(2)(a).

Reservly's obligations: We will process unsubscribe requests within 2 business days of receipt, maintain the email suppression list, and provide List-Unsubscribe headers on all non-transactional emails. Reservly transmits your emails as a facilitator on your behalf; you are the sender for the purposes of CASL, CAN-SPAM, and the EU ePrivacy Directive.

3a.2 SMS service (add-on)

The SMS feature is an optional paid add-on. When you use it:

• You are the sender. Reservly connects to your Twilio account and routes messages through your registered phone number. Each SMS is legally sent by your business, not by Reservly. Reservly is the technical facilitator.
• You bear primary regulatory responsibility for every SMS sent through your Twilio account, including compliance with the US Telephone Consumer Protection Act (TCPA), Canada's Anti-Spam Legislation (CASL), the UK Privacy and Electronic Communications Regulations (PECR), the EU ePrivacy Directive, and any other law applicable in the jurisdictions where your Customers reside.
• Consent requirement: You must not enable the SMS feature or send any automated message to a Customer unless that Customer has given prior express written consent — specifically the consent collected via the Reservly booking form SMS opt-in checkbox — or you hold equivalent consent obtained through another lawful means.
• Opt-out handling: Every SMS message sent via Reservly must include opt-out instructions. STOP, UNSUBSCRIBE, CANCEL, END, and QUIT responses from recipients must be honoured. Reservly enforces STOP handling at the platform level, but you are independently and primarily obligated to honour opt-outs through your Twilio account configuration.
• Twilio 10DLC / short code registration: For US A2P domestic long-code messaging, Twilio requires you to register your messaging use case under the 10DLC programme. Failure to register is a violation of Twilio's Acceptable Use Policy and may constitute a TCPA violation. Reservly does not register on your behalf.
• Reservly's right to suspend: We may suspend your SMS access if we receive a carrier complaint, a regulator inquiry, or credible evidence of violation. See Acceptable Use Policy § 7.

4. Your account

4.1 Eligibility

To create a Reservly account you must be at least 18 years old and legally able to enter into a contract in your jurisdiction. If you are signing up on behalf of an organisation, you must have authority to bind it. Reservly is not directed at children, and we do not knowingly permit anyone under 18 to create an account.

4.2 Account security

You are responsible for keeping your login credentials secure and for all activity under your account. Notify us immediately at security@reservly.io if you believe your account has been compromised. You must provide accurate account information and keep it current.

4.3 Your team

You may grant other people access to your account through Reservly's built-in team-member and staff features. You are responsible for the conduct of everyone you give access to. If your tier does not permit team members, do not share your credentials with anyone.

4.4 Account termination by you

You may close your account at any time from Settings → Account → Delete Account. Your data will be handled as described in our Privacy Policy and Data Processing Agreement.

4.5 Account termination by us

We may suspend or terminate your account if you breach these Terms, the Acceptable Use Policy, or any other policy referenced here. Material breaches may be grounds for immediate termination without refund; non-material breaches may be grounds for suspension after notice and an opportunity to cure. We will describe the reason in writing when we terminate.

5. Subscriptions and billing

5.1 Subscription plans

Reservly is offered under the tiers described at reservly.io/pricing. The current monthly and annual prices, feature limits, and included add-ons are set out there and are incorporated into these Terms by reference. The pricing page is the authoritative source for current fees.

We may change published pricing from time to time. For existing subscribers, we will give at least 30 days' notice before a change applies to your subscription. If you are a Founding Member (see § 5.8), the pricing you were grandfathered into remains in force indefinitely.

5.2 Paddle is our merchant of record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle collects your payment, issues your invoice and receipt, calculates and remits applicable sales tax, VAT, and GST, and processes subscription refunds on Reservly's instruction under our Refund Policy. Your payment contract for the subscription transaction is with Paddle; your software licence is with Reservly.

Reservly does not see or store your card number, expiry, or CVV. We store only a Paddle subscription identifier and the last four digits of your payment method for display.

5.3 Auto-renewal

Subscriptions automatically renew at the end of each billing period (monthly or annual, depending on the plan you selected) until you cancel. Each renewal is charged at the then-current price for your plan (subject to § 5.1). You authorise Paddle to charge your payment method on file for each renewal.

We will send you a renewal reminder email before each annual renewal, at least 30 days in advance; monthly renewals recur silently.

5.4 Trials

Reservly offers a 14-day free trial that does not require a credit card. During the trial you have full access to Professional-tier features. At the end of the trial:

• If you have added a payment method, your subscription converts to the tier you selected (Solo, Team, or Professional) and is charged at that tier's price.
• If you have not added a payment method, your account returns to a read-only state and no charge occurs.

You may cancel the trial at any time without obligation. Trial data is retained subject to the Privacy Policy.

5.5 Cancellation

You may cancel your subscription at any time by navigating to Settings → Subscription → Cancel Subscription in your dashboard, or by emailing support@reservly.io. Cancellation takes effect at the end of the current billing period — you keep access until then.

We do not require you to call, chat with a retention agent, or jump through cancellation hoops. We believe cancelling should be at least as easy as subscribing. In compliance with the FTC Negative Option Rule (2023), you may cancel at any time through the simple mechanism described above — no additional barriers apply.

5.6 Refunds

14-day money-back guarantee. If you cancel within 14 days of your first paid subscription (not counting the free trial), we will refund the amount you paid in full. Email support@reservly.io and request the refund; we will process it through Paddle.

After 14 days. Monthly subscriptions are non-refundable past the 14-day window. For annual subscriptions, a pro-rated refund of remaining months is available if you cancel within the first 60 days of your annual term. After 60 days, annual subscriptions are non-refundable for the remainder of the annual term.

Hardship. We review hardship cases (business closure, disability, serious illness, bereavement) individually and in good faith. Contact support@reservly.io with a brief explanation.

Full details and the EU-specific withdrawal right are in our Refund Policy.

5.7 Taxes

Paddle handles sales tax, VAT, GST, and other applicable transaction taxes on your subscription as part of its merchant-of-record role. Prices on our pricing page are displayed in your local currency where possible and may be shown net or gross of tax per your location; your invoice will show the final tax amount.

You are responsible for any taxes payable on your own business's revenue (the money your customers pay your business through Stripe or PayPal connected to Reservly).

5.8 Founding Members

The first 100 paying subscribers, after free-trial conversion, become Founding Members. Founding Members are granted a lifetime price lock at the launch prices published on the pricing page. Future price changes do not apply to Founding Members' existing subscriptions, regardless of how long you remain subscribed or how tier features evolve over time. Downgrading to a lower tier and then re-upgrading preserves the lock for the tier levels you held; switching from monthly to annual billing preserves the lock; cancelling the subscription and later re-subscribing forfeits the lock.

Termination for cause under § 4.5 (e.g., breach of the Acceptable Use Policy) also forfeits the Founding Member lock.

6. Payment Services (customer-to-business payments)

This section is distinct from § 5. Section 5 covers your payment to Reservly. This section covers payments that your customers make to your business through Reservly's booking pages.

6.1 Reservly is a facilitator, not a processor

When you connect a Stripe or PayPal account to Reservly and use Reservly to collect payments at booking time, you are the merchant of record for those transactions. Your Stripe or PayPal account holds the funds; Reservly does not. Reservly provides the user interface and the OAuth integration that links your payment account to your Reservly page; the payment itself flows between your customer, Stripe or PayPal, and your account.

Your customer's card details (number, expiry, CVV) are captured by Stripe or PayPal through their embedded forms. Those details never touch Reservly's servers. We store only a payment-intent or order identifier and the last four digits of the payment method, for display and reconciliation in your dashboard.

6.2 Your relationship with Stripe / PayPal

Payment processing services for businesses on Reservly are provided by Stripe and are subject to the Stripe Connected Account Agreement (stripe.com/legal/connect-account), which includes the Stripe Services Agreement (stripe.com/legal/ssa). By agreeing to these Terms, or by continuing to accept payments through Reservly's Stripe integration, you agree to be bound by the Stripe Services Agreement as it may be modified by Stripe from time to time. As a condition of Reservly enabling Stripe payment services for you, you authorise Reservly to share information about you and your business with Stripe, and you authorise Stripe to share information about your Connected Account with Reservly, to the extent necessary to operate the integration.

When you connect a Stripe or PayPal account:

• You agree to Stripe's or PayPal's own terms, including their platform terms, acceptable-use policy, and merchant agreement.
• Stripe and PayPal are independent controllers of the data you send them; their privacy policies apply.
• They are responsible to you for the availability, reliability, and pricing of their payment services.
• You can disconnect your account from Reservly at any time. Doing so stops future payments through Reservly; pending payments continue to settle through the provider until complete. If any refunds are pending when you disconnect, complete them before disconnecting — we cannot issue refunds on behalf of a disconnected account.

6.3 Calendar and integration connections

6.3.1 What you authorise when connecting an integration

When you connect Google Calendar, Microsoft Calendar, Zoom, Dropbox, Google Drive, or Microsoft OneDrive to your Reservly account, you authorise Reservly to access those services on your behalf using OAuth 2.0. Specifically:

• Google Calendar: You authorise Reservly to create a dedicated secondary calendar in your Google Calendar ("Reservly Bookings") and to create, update, and delete events on that calendar only. The OAuth scope used is https://www.googleapis.com/auth/calendar.app.created. Reservly does not access, read, or modify events on any other calendar in your Google account.
• Microsoft Calendar: You authorise Reservly to read your existing Microsoft / Outlook calendar events (to compute booking availability as blocked time) and to create new booking events. The delegated permission is Calendars.ReadWrite via Microsoft Graph.
• Zoom: You authorise Reservly to create Zoom meetings on your behalf for bookings configured as virtual or hybrid.
• Dropbox / Google Drive / Microsoft OneDrive: You authorise Reservly to write structured backup files to a designated folder in your cloud storage account. Reservly does not read existing files outside that folder.

By connecting Google Calendar, you confirm that you are authorised to grant this access for the Google account you are connecting, and that Reservly's use of that data will be limited to providing the calendar sync feature.

6.3.2 Data transmitted to third-party integrations

When a booking is made and an integration is active, Reservly transmits to the connected service: the booking title, customer name, customer email, booking start/end time, and (if applicable) a virtual meeting link. For cloud backup integrations: a structured export of your business data (booking records, customer contact data as present in bookings, and business configuration) is written on the configured backup schedule.

You are responsible for ensuring that sharing this data with third-party services complies with your obligations to your customers under applicable data-protection law.

6.3.3 Revoking OAuth connections

You may disconnect any integration at any time from Dashboard → Integrations. You can also revoke access directly in the third-party service's account permissions settings. Reservly is not liable for damages arising from an unauthorised party using a connected OAuth account.

6.4 Disputes and chargebacks

If a customer disputes a charge:

• For Reservly subscription charges: Paddle handles the dispute as merchant of record. Reservly's involvement is limited to providing Paddle with the platform records necessary to respond.
• For customer-to-business payments: the dispute is between your business and Stripe or PayPal. You respond to the dispute through your Stripe or PayPal dashboard. Reservly can supply platform records (booking logs, cancellation history, communications) on reasonable request.

Reservly does not adjudicate disputes, does not fund chargebacks, and is not responsible for amounts recovered or not recovered by the payment provider.

6.5 Chargeback-related termination

If your business is the subject of repeat chargebacks — meaning a sustained pattern of disputed transactions that the payment provider or Reservly reasonably considers inconsistent with legitimate operations — we reserve the right to suspend or terminate your access to the payment-facilitation features and, at our sole discretion, your Reservly subscription. Clear cases of fraud are grounds for immediate termination.

6.6 PCI compliance

Because card data never touches Reservly's infrastructure, Reservly operates at PCI-DSS SAQ-A scope for cardholder-data security. Your own PCI obligations as the merchant of record are determined by your agreement with Stripe or PayPal; Reservly's SAQ-A posture does not substitute for your obligations.

6.7 Seller Protection

Stripe and PayPal each operate their own seller-protection programmes. Reservly does not guarantee that any transaction is eligible for Seller Protection under either programme. You must review each provider's Seller Protection terms directly.

Specifically regarding PayPal: PayPal's Seller Protection Program does NOT apply to transactions processed through PayPal Commerce Platform seller accounts connected via platforms such as Reservly. This is PayPal's own rule, disclosed in the PayPal Platform Seller Account Agreement. It means that, for PayPal payments your customers make through your Reservly booking page, you bear the full chargeback and dispute risk without the offset of PayPal's Seller Protection. Factor this into your own cancellation policy configuration.

6.8 No advice

Reservly does not provide tax, legal, accounting, or investment advice. Information in the dashboard about transaction totals, fees, or refunds is operational, not advisory. Consult your own advisors for those decisions.

7. Your content and end-user customers

7.1 Business-uploaded content — ownership

Everything you upload to Reservly — your business name, tagline, descriptions, images, photographs, logos, service details, rental listings, event descriptions, custom form fields, custom legal documents, and translation overrides — is your content. You retain full ownership of it. Reservly does not acquire any intellectual property rights in your content by virtue of you uploading it.

7.2 Licence to Reservly for operational purposes

To enable Reservly to provide the Service, you grant Reservly a worldwide, non-exclusive, royalty-free, sublicensable (solely to sub-processors engaged to operate the Service) licence to host, store, process, transmit, cache, display, and reproduce your content solely as necessary to operate and provide the Service, perform our obligations under these Terms and the Data Processing Agreement, and improve the reliability, security, and performance of the platform.

This licence:

• is not a licence to use your content for advertising, marketing, or training AI models;
• does not permit Reservly to sell, sub-license (beyond sub-processors), or transfer your content to third parties without your consent;
• terminates when your content is deleted from our systems under our data-retention schedule (see Privacy Policy § 11).

7.2A Booking-page display licence

By activating your public booking page, you authorise Reservly to serve your content to any visitor who accesses your page URL, subject to the access settings you configure.

7.3 End-user (Visitor) uploaded content

When a visitor submits information through your booking page — name, contact details, booking notes, and custom form responses — that information is your customer's content and your data as controller. Reservly processes it only as a processor under your instructions and in accordance with the DPA. Reservly does not acquire any rights to visitor-submitted content beyond those necessary to operate the Service on your behalf. You grant Reservly a limited sub-licence to process visitor-submitted content for the sole purpose of operating your booking page, sending booking confirmations and reminders, and performing our obligations under these Terms. This sub-licence does not include any right to use visitor-submitted content for AI training, cross-account analytics, or any secondary purpose.

7.4 Your responsibility for your content

You represent and warrant that:

(a) you own or have a valid licence for all intellectual property embodied in your content, including images, photographs, logos, written descriptions, and any third-party creative works; (b) your content does not infringe the copyright, trademark, trade secret, right of publicity, or other intellectual property right of any third party; (c) your content complies with the Acceptable Use Policy; (d) where your content includes personal data of third parties, you have a lawful basis to process and share that data with Reservly.

If any of these warranties proves false, you will indemnify Reservly under § 21 for any resulting third-party claims, including intellectual property infringement claims arising from your content.

7.5 AI-translated content

Reservly offers an AI-assisted translation feature that generates translated versions of your service descriptions, booking policies, and other content. The following terms apply:

Ownership. Reservly assigns to you any intellectual property rights it may hold in AI-generated translations of your original content. You own the translated output to the same extent you own the original content it was derived from.

Accuracy. AI translations are generated automatically and are not reviewed by human translators. You are responsible for verifying the accuracy of any translation that will be displayed to customers and for correcting any errors. Reservly makes no warranty as to the accuracy, completeness, or fitness for purpose of AI-generated translations.

Third-party AI providers. AI translation is processed by a third-party AI service provider listed in our Sub-Processor List. See our AI Use Policy for the current provider details and data handling.

7.6 Section 230 — platform immunity for user content

Reservly is a provider of an interactive computer service within the meaning of 47 U.S.C. § 230 (Communications Decency Act). As a provider of an interactive computer service, Reservly is not the publisher or speaker of information provided by another information content provider, and is not liable under any state or federal law for content created, provided, or posted by users or businesses using the Service, including content on business booking pages, customer-submitted form responses, and any communications between businesses and their end-user customers.

Nothing in this § 7.6 limits Reservly's ability to moderate, remove, or restrict content in its sole discretion under the Acceptable Use Policy and § 4.5 of these Terms.

8. Acceptable use

You must comply with our Acceptable Use Policy, which is incorporated into these Terms. In summary, you may not use Reservly:

• For illegal activity in any applicable jurisdiction.
• For adult / sexually explicit services, prostitution, escort services, or similar.
• For the distribution, sale, or brokering of controlled substances or drug paraphernalia.
• For occult or satanic services sold commercially.
• For content that incites violence, hatred, or harassment against any religious group (including but not limited to Christian and Catholic communities), or against any protected class.
• For violence or weapons trafficking.
• For the promotion of hate groups or designated terrorist organisations.
• For human trafficking, exploitation, or coercive services.
• For unlicensed gambling.
• For anything else the above reasonably indicates is out of scope for a legitimate booking platform.

Violation of the Acceptable Use Policy is grounds for immediate termination without refund and forfeiture of any Founding Member price lock. Enforcement is at Reservly's sole discretion.

8.1 Payment-provider restricted categories

If you connect a Stripe or PayPal account to accept payments through Reservly, you additionally agree not to use those payment services for any business category that Stripe or PayPal prohibit or restrict under their own acceptable-use policies. Stripe publishes its current prohibited and restricted business list at stripe.com/legal/restricted-businesses; PayPal publishes equivalent restrictions in its Acceptable Use Policy at paypal.com/us/legalhub/acceptableuse-full.

Reservly is not an intermediary between you and Stripe or PayPal on questions of category eligibility — if your business type requires Stripe pre-approval, you must obtain that approval from Stripe directly before using Stripe through Reservly. Connecting a Stripe or PayPal account to Reservly without having the required approvals from those providers is a breach of these Terms and grounds for suspension of the payment-facilitation feature.

9. Regulated healthcare

Reservly is not designed to meet sector-specific health-data or patient-records requirements in any jurisdiction. You may not use Reservly to store, transmit, or process health data, medical records, clinical notes, diagnoses, treatments, or other special-category personal data as defined under HIPAA (United States), GDPR Article 9 (EU / UK / EEA), PHIPA / PIPEDA (Canada), LGPD (Brazil), the Privacy Act 1988 (Australia), or similar laws.

This prohibition applies to regulated healthcare providers anywhere in the world — including dentists, doctors, psychiatrists, psychologists, counsellors, chiropractors who bill insurance, physiotherapists, and medical clinics — when they are subject to sector-specific health-data laws.

Non-medical wellness services not regulated as healthcare under their local law — including yoga, pilates, fitness, personal training, nutrition coaching, aesthetic medspa services, massage therapy, acupuncture, and cash-only wellness services practised outside a regulated medical context — are permitted.

If you are uncertain whether your practice falls within this prohibition, email support@reservly.io before subscribing.

10. Geographic availability

The Service is not currently available in, and may not be used by residents of or entities established in, the following regions:

• Russia
• Mainland China
• Iran
• North Korea
• Syria
• Cuba
• Crimea / Donetsk / Luhansk / Zaporizhzhia regions
• Israel

This list reflects data-localisation law, sanctions compliance, and our operational decisions. We may expand or reduce the list over time. If you create an account from one of these regions, or move to one, we may suspend your account.

11. Third-party services

Reservly integrates with third-party services that you may choose to connect (Google Calendar, Microsoft / Outlook, Zoom, Google Meet, Microsoft Teams, Jitsi, Dropbox, Google Drive, OneDrive, Stripe, PayPal, Paddle, and others). Those services are provided by their respective operators under their own terms and privacy policies. Reservly is not responsible for the availability, accuracy, or reliability of those services, and connecting them is entirely at your option.

12. Changes to the Service and these Terms

12.1 Changes to the Service

We may change the Service over time. For material changes that reduce functionality for paying subscribers, we will give reasonable prior notice.

12.2 Changes to these Terms

We may amend these Terms. We will:

• Update the Last updated date at the top.
• Send registered Customers an email notice at least 30 days before material changes take effect, unless applicable law requires a shorter period.
• Keep prior versions available on request at support@reservly.io.

If you do not agree to a material change, your remedy is to cancel the subscription under § 5.5 before the change takes effect. Continued use of the Service after the effective date constitutes acceptance.

13. Term and termination

13.1 Term

These Terms apply from the date you first access the Service and continue until terminated under this § 13.

13.2 Termination by you

You may terminate these Terms at any time by cancelling your subscription under § 5.5 and closing your account under § 4.4.

13.3 Termination by us

We may terminate these Terms or suspend your access:

• Immediately for material breach (including breach of the Acceptable Use Policy, the healthcare prohibition in § 9, or repeat chargebacks under § 6.5).
• On 30 days' notice for non-material breach that has not been cured.
• On 30 days' notice for business reasons, with a pro-rated refund of unused pre-paid fees.

13.4 Effect of termination

Upon termination:

• Your right to use the Service ends.
• We retain and delete your data as described in the Privacy Policy and DPA.
• Sections that by their nature should survive termination (including §§ 6.4, 6.5, 7, 15, 17–21) survive.

14. Suspension

In addition to termination rights, we may suspend your access briefly — typically for security, maintenance, or investigation — without liability, provided we act in good faith. We will restore access as soon as reasonably practicable.

14A. EU Digital Services Act — government order compliance

This section applies to businesses and end users in the European Union and is required by Articles 9 and 10 of the EU Digital Services Act (Regulation (EU) 2022/2065) ("DSA").

14A.1 Orders to act against illegal content (DSA Article 9)

When Reservly receives a judicial or administrative order from an EU Member State authority requiring Reservly to act against specific content on the Service that the issuing authority considers illegal under EU or Member State law, Reservly will:

1. Assess whether the order complies with the requirements of Article 9 DSA (including that it specifies the content and legal basis);
2. If compliant: take the action required (content restriction, account suspension, or other specified measure) without undue delay and no later than the time specified in the order;
3. Notify the business account affected, stating the reason, the legal basis, the issuing authority, and the means of redress available — unless the issuing authority has requested that such notification be withheld (for example, for law-enforcement reasons) for the period specified;
4. Transmit a copy of the order to the Digital Services Coordinator of the Member State that issued it, and to the European Commission, as required by Article 9(2).

14A.2 Orders to provide information (DSA Article 10)

When Reservly receives a judicial or administrative order from an EU Member State authority requiring Reservly to provide specific information about one or more business subscribers or end users, Reservly will:

1. Assess whether the order complies with Article 10 DSA requirements;
2. If compliant: provide the information without undue delay and no later than the time specified in the order;
3. Notify the user affected of the order, its content, and the redress available — unless the issuing authority has restricted notification for law-enforcement reasons;
4. Transmit a copy to the relevant Digital Services Coordinator as required by Article 10(2).

14A.3 Contact for EU government orders

EU Member State authorities wishing to serve a DSA Article 9 or Article 10 order on Reservly should direct it to:

Email: support@reservly.io (subject line: "DSA Government Order") Postal: Reservly, c/o Northwestern Registered Agent Services, 30 N Gould St Ste R, Sheridan, WY 82801, United States

Orders must be in English or accompanied by a certified English translation. Reservly will acknowledge receipt within 2 business days and respond within the timeframe specified in the order or required by applicable law.

15. Intellectual property

15.1 Reservly's intellectual property

Reservly and its licensors own all intellectual property rights in:

• the Reservly platform software and codebase;
• the Reservly dashboard user interface, including its layout, design, iconography, and component library;
• the public booking page templates and their underlying structure (as distinct from the business-specific content you fill them with);
• the Reservly brand, including the name "Reservly", the Reservly logo, the domain reservly.io, and any other trade names or marks we use;
• our documentation, developer guides, API specifications, and marketing materials;
• our proprietary slot-calculation algorithms, booking logic, and other platform technology.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your business during the term of your subscription. Nothing in these Terms transfers any intellectual property rights in the platform, software, templates, or brand to you.

You may not copy, modify, reverse-engineer, decompile, disassemble, or create derivative works of the Service, except to the limited extent expressly permitted by applicable law.

15.2 Your IP

You retain ownership of your content under § 7. You grant us the limited licence in § 7.2 for operational purposes only.

15.3 Trademark use

You may refer to Reservly by its name and use our logo in connection with describing that you use Reservly (for example, "Book with us on Reservly"). You may not use our trademarks in a way that implies endorsement, partnership, or sponsorship beyond the existence of a customer relationship. We may publish brand guidelines from time to time; when we do, they will govern use of our marks.

15.4 DMCA / copyright takedowns

If you believe content on the Service infringes your copyright, submit a notice under our DMCA Notice & Counter-Notice Procedure. Our designated DMCA agent is specified there.

15.5 Trademark policy

Our trademarks. "Reservly," the Reservly logo, and any other marks Reservly designates as trademarks are the exclusive property of Reservly LLC. You may use our name and logo solely in a truthful, nominative manner — for example, to indicate that your business uses Reservly as its booking platform (such as: "Book appointments via Reservly"). You may not:

(a) use our trademarks in a way that implies we endorse, sponsor, or are affiliated with your business beyond the customer relationship; (b) incorporate our marks into your own business name, domain name, or product name without our prior written consent; (c) use our marks in any way that is misleading, defamatory, or disparaging.

Third-party trademarks on your booking page. If your booking page displays the trademarks, logos, or product names of third parties — for example, brand names of products you offer or services you are an authorised provider for — you are solely responsible for ensuring you have the right to display those marks. Reservly is not a party to any licensing arrangement between you and a third-party brand owner, and Reservly is not responsible for any trademark infringement in content you upload.

Reporting trademark misuse. If you believe a Reservly business subscriber is using your trademark without authorisation, contact support@reservly.io with subject line "Trademark Concern" and provide: the URL of the booking page, identification of the trademark, evidence of your rights, and a description of the misuse.

16. Feedback

If you send us feedback, suggestions, or ideas about Reservly, you grant us a perpetual, worldwide, royalty-free, irrevocable licence to use, modify, and build on that feedback without restriction or compensation. You are not obligated to send us feedback, and we are not obligated to use it.

17. Warranties — disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. Without limiting the generality of the foregoing, we disclaim all implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising out of course of dealing or usage of trade.

We do not warrant that the Service will be uninterrupted, error-free, secure, or free from viruses or other harmful components, or that any defects will be corrected. We do not warrant the accuracy, completeness, or reliability of any content accessible through the Service.

Certain laws in some jurisdictions (for example, the Australian Consumer Law, EU / UK consumer-protection statutes, or specific US state warranty statutes) grant consumers non-excludable statutory rights that override or limit these disclaimers. Nothing in these Terms is intended to exclude, restrict, or modify any such non-excludable right; where such rights apply, the disclaimers in this § 17 apply to the maximum extent permitted by the applicable law.

17.1 California Unruh Civil Rights Act

If you are located in California, the California Unruh Civil Rights Act (California Civil Code § 51) provides that all persons are entitled to full and equal access to the services of business establishments without arbitrary discrimination based on protected characteristics, including but not limited to sex, race, color, religion, ancestry, national origin, disability, medical condition, genetic information, marital status, sexual orientation, citizenship, primary language, or immigration status.

The Unruh Act provides for statutory damages of $4,000 per violation, and violations do not require discriminatory intent. Reservly complies with the Unruh Civil Rights Act and does not deny service, provide unequal service, or condition service on the basis of any characteristic protected by that Act. If you believe Reservly has denied you service or treated you unequally in violation of the Unruh Act, contact support@reservly.io with subject line "Unruh Act Concern".

18. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

• No indirect, consequential, or special damages. Neither party will be liable to the other for any indirect, consequential, special, incidental, punitive, or exemplary damages, including lost profits, lost revenue, loss of business, loss of data, or loss of goodwill, arising out of or relating to these Terms or the Service, even if advised of the possibility of such damages.
• Aggregate cap. Each party's aggregate liability for any and all claims arising out of or relating to these Terms or the Service will not exceed the greater of (a) the fees you paid to Reservly for the Service in the twelve months preceding the event giving rise to the claim, or (b) US$100.

The foregoing limitations apply regardless of the legal theory (contract, tort, statute, or otherwise), whether the remedies under these Terms fail of their essential purpose, and apply only to the maximum extent permitted by applicable law. Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, the limitations above apply to the maximum extent permitted, and any non-excludable liability remains subject to § 17.

19. Dispute resolution — MANDATORY ARBITRATION AND CLASS WAIVER

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS HOW DISPUTES ARE RESOLVED AND INCLUDES A BINDING ARBITRATION AGREEMENT, A CLASS ACTION WAIVER, AND A JURY TRIAL WAIVER.

19.1 Informal resolution

If you have a concern or dispute, email support@reservly.io first. We will try in good faith to resolve it informally. Most issues are resolved this way.

19.2 Binding arbitration

If we cannot resolve a dispute informally within 60 days, any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") will be resolved by binding individual arbitration, except as provided in § 19.5.

Arbitration will be administered by JAMS under the JAMS Streamlined Arbitration Rules & Procedures in effect when the arbitration is commenced (for claims up to $250,000) or the JAMS Comprehensive Arbitration Rules & Procedures (for claims exceeding $250,000). The JAMS rules are available at jamsadr.com. If JAMS is unavailable or declines to administer, a comparable reputable arbitration provider will be agreed between the parties or appointed by a court.

The arbitration will be seated in Sheridan, Wyoming, United States, although the parties may agree to conduct proceedings remotely. The arbitrator will apply Wyoming law (without regard to conflict-of-laws principles), will issue a reasoned award, and will have authority only to grant relief available under these Terms and applicable law.

19.3 Class action waiver

EACH PARTY WAIVES ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, OR OTHER REPRESENTATIVE PROCEEDING. Disputes will be resolved on an individual basis only; the arbitrator has no authority to consolidate more than one person's claims, to preside over any form of a representative or class proceeding, or to award class-wide relief.

19.4 Jury trial waiver

EACH PARTY KNOWINGLY AND VOLUNTARILY WAIVES ANY RIGHT TO A TRIAL BY JURY for any Dispute arising out of or relating to these Terms or the Service, to the fullest extent permitted by applicable law.

19.5 Exceptions to arbitration

The following may be brought outside arbitration:

• Small claims. Claims that qualify for the small-claims court of the jurisdiction where the claimant resides (subject to the small-claims court's jurisdictional limits) may be brought there. Either party may elect this path.
• Injunctive relief for IP. Either party may seek injunctive relief in court to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property or confidential information.
• Regulatory actions. Nothing in this § 19 prevents either party from reporting concerns to, or cooperating with, a government or regulatory authority.

19.6 30-day opt-out

You may opt out of the arbitration agreement and class-action waiver in this § 19 by emailing support@reservly.io with subject line "Arbitration Opt-Out" within 30 days of first agreeing to these Terms. The email must include your full name, the email address on your Reservly account, and a clear statement that you reject arbitration. Opting out does not affect any other part of these Terms.

19.7 Severability within this § 19

If any part of §§ 19.3 or 19.4 (class waiver or jury waiver) is found unenforceable, the unenforceable provision is severed and the remainder of § 19 remains in effect. If the class-waiver in § 19.3 is found unenforceable as to a particular claim, that claim is severed from arbitration and heard in Wyoming state court; the remaining claims continue in arbitration.

20. Governing law and venue (outside arbitration)

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws principles. For any Dispute not subject to § 19 (for example, small-claims or injunctive IP claims), the parties agree to the exclusive jurisdiction of the state and federal courts located in Sheridan County, Wyoming, and each party waives any objection based on inconvenient forum.

The UN Convention on Contracts for the International Sale of Goods does not apply to these Terms.

21. Indemnification

21.1 By you

You will defend, indemnify, and hold harmless Reservly, its officers, members, contractors, and agents from and against any and all claims, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• (a) your breach of these Terms or any policy referenced here;
• (b) your content, including your end users' personal data and any custom form fields you configure;
• (c) your use of the Service in violation of applicable law;
• (d) any claim by an end user arising from your handling of their booking, payment, or personal data;
• (e) your breach of § 8 (Acceptable Use) or § 9 (Regulated healthcare);
• (f) any misrepresentation by you regarding your authority to bind an entity or your eligibility to use the Service.

21.2 By us

We will defend, indemnify, and hold harmless you from any claim by a third party that the Service, as provided by us and used in accordance with these Terms, infringes that third party's patent, copyright, or trademark. If such a claim is made, we may (at our option) (i) procure a right for you to continue using the affected functionality, (ii) modify the functionality to be non-infringing, or (iii) terminate the affected functionality and refund any pre-paid unused fees for it.

This § 21.2 is our sole liability and your sole remedy for IP-infringement claims against the Service, subject to § 18.

21.3 Procedure

The indemnifying party will promptly notify the other of any claim and give the other party reasonable control of the defence and any settlement, provided that no settlement that admits fault or imposes non-financial obligations on the other party will be entered without that party's prior written consent.

22. Notices and contact

22.1 Notices to you

We may provide notices to you by email to the primary email on your account, by in-dashboard notice, or by posting to reservly.io. Notices take effect when sent.

22.2 Notices to us

Legal notices to Reservly must be sent in writing to:

Reservly c/o Northwestern Registered Agent Services 30 N Gould St Ste R Sheridan, WY 82801 United States

With a copy by email to support@reservly.io (subject line "Legal Notice").

Electronic notice to support@reservly.io alone does not constitute formal service of process but we will make reasonable efforts to respond.

23. General

23.1 Entire agreement

These Terms, together with the policies they reference (Privacy Policy, Acceptable Use Policy, Refund Policy, Cookie Policy, DPA, Sub-Processor List, Accessibility Statement, DMCA, Security, AI Use Policy, API Terms, and the pricing at reservly.io/pricing), constitute the entire agreement between you and Reservly concerning the Service and supersede any prior or contemporaneous communications and proposals.

23.2 Order of precedence

If there is a conflict between these Terms and a policy they incorporate, these Terms control, except that the DPA controls for the subject matter of data processing, and the pricing page controls for current fees.

23.3 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision is reformed only to the minimum extent necessary to make it enforceable.

23.4 Waiver

No waiver of any term is effective unless in writing signed by an authorised representative of the waiving party. A party's failure to enforce a right is not a waiver of that right.

23.5 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of substantially all our assets; any successor will be bound by these Terms.

23.6 Relationship of the parties

These Terms do not create a partnership, joint venture, agency, franchise, or employment relationship.

23.7 Force majeure

Neither party is liable for delays or failures to perform caused by events beyond its reasonable control (natural disasters, acts of war or terrorism, civil unrest, strikes, pandemics, internet outages, or regulator action), provided the affected party takes reasonable steps to mitigate.

23.8 Export compliance

You represent that you are not located in, nor a national of, any jurisdiction subject to US, EU, or UN sanctions that would prohibit our provision of the Service to you (see § 10), and that you will not export or re-export the Service in violation of applicable sanctions or export controls.

23.9 Headings

Section headings are for convenience only and do not affect interpretation.

23.10 Language

These Terms are in English. If Reservly provides a translation, the English version controls in any conflict.

Questions

Reservly c/o Northwestern Registered Agent Services 30 N Gould St Ste R Sheridan, WY 82801 United States

Email: support@reservly.io Legal notices: support@reservly.io (subject line "Legal Notice") Arbitration opt-out: support@reservly.io (subject line "Arbitration Opt-Out") Privacy Officer: support@reservly.io (subject line "Privacy Officer") Security: security@reservly.io

These Terms incorporate Reservly's Privacy Policy, Acceptable Use Policy, Refund Policy, Cookie Policy, Data Processing Agreement, Sub-Processor List, Accessibility Statement, DMCA Procedure, Security / Responsible Disclosure, AI Use Policy, API Terms of Service, and the pricing at reservly.io/pricing.